Hillview members, your branch is at it again!

Before I go into the new promotion that our members (and those wishing to become members) can participate in, I’d like to share something. I came across an e-mail about week or two ago from the Park Community staff at our Hillview branch that told of over 150 Easter coloring contest entries being submitted, which is just awesome! Thank you to all those who colored a Easter Bunny Parkie and the Hillview staff! Also, congratulations to the winners! Now, if you’d like to be involved with Hillview’s next promotion, here’s your chance!

Derby time has crept up on us, and Hillview has come up with a “Win. Place. Show.” promotion! Here’s how it works: A member or someone wanting to be a member (who meets the eligibility requirements) walks in, makes some sort of lobby transaction, and gets an entry or entries into a drawing. The type of transaction determines the number of entries submitted. Making a teller transaction = 1 entry. Opening a new account = 2 entries. Taking out a loan = 5 entries.

The real twist is that each entry is associated with a horse participating in the Kentucky Derby. At the time of the transaction, the member will be allowed to draw the name(s) of participating horses and fill out respective entry form(s). There are no limits on the total quantity of entries by a member, either.

Once Derby Day comes, if a member has an entry or entries associated with a horse that wins, places, or shows, that member will be placed into a drawing for one or more of the awesome prizes! As for the prizes themselves, they’re a secret right now, but rest assured that they are very nice!

If you’re interested and want to learn more, you can leave a comment right here on this post, visit our Hillview branch located at 134 Dr. Arla Way, or call 502/957.7600.

Great article about credit unions’ role

In the state that the economy is in, it’s no wonder that many are trying to make comparisons between our current situation and that of the great depression nearly a century ago.  An article I came across explains why credit unions weathered the great depression so well and how that role could very likely be repeated in the present day.  The author, Paul Hazen, is the CEO of the National Cooperative Business Association and makes great points as to why a credit union is a great choice when considering a financial institution.

Click here to view the article.
If you can not read the print on this image, please e-mail wes.may@parkcommunity.com with a request for a typed version.

Regarding the new Home Banking site.

As you know, our home banking site just went live a couple of days ago, and I’d like to address a couple of the features it presents. First, we have had mixed reviews on the popup upon login that gives the last successful/unsuccessful login information. Some like it; some hate it. The main reason we have this is to protect our members. We have had discussions about it and are considering placing the login information on the main summary screen to the right of the member number. I would look for some changes to this in the next release. Also, on the profile page, we are looking at combining the address and contact information onto a single screen and then placing an “ok” button on the bottom of the screen after the transaction completes that will bring you back to the member profile screen. This will simplify the profile-building process, and I would look for these changes to appear in the next release as well.

Feel free to comment and give us your thoughts on the home banking site revisions.

A few shingles shy of good customer service

It all started with the wind storm from Hurrican Ike.  During that storm, my shingles were flapping around like a bad comb-over.  Then came the wind storm of Feb. ‘09.  My flapping shingles went from flapping to flying off anytime anyone passes by and sneezes.  Okay, I’m exaggerating a little.

Anyhow, I made the claim to my insurance company.  By the way, I am in good hands.  They decided to replace my entire roof.  Lucky me, right?

So I do what any normal person would do, I started shopping around.  The first company showed up an hour late and wanted $2,000 more than my insurance would allow.  Yikes!  The second company  stood me up and won’t call me back.  The third company stood me up.  The fourth company…you guessed it–stood me up!

I know the roofing industry is thriving right now, but seriously?  At Park Community, we pride our self in exceptional customer service, and I hold that same standard to anyone I deal with.  I hope to find a roofer soon.  Wish me luck.